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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eleanor Papaleo Allen

Eleanor Papaleo Allen

August 11, 2025

5  out of  5
rating by Eleanor Papaleo Allen
"Melanie explained everything in clear, understandable language. She reviewed car and house insurance, and she advised us on needed adjustments"
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Johnny Tafoya

August 9, 2025

5  out of  5
rating by Johnny Tafoya
"Melanie’s customer service is amazing"
We responded:
"Johnny, thank you. We appreciate you "
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MJ Morgan

August 7, 2025

5  out of  5
rating by MJ Morgan
"I am a long-time State Farm client, through several types of insurance claims. The Saiz-Wilmert agency customer service supersedes my needs in all my insurance requirements. For this meeting with Crystal, I needed clarification on my policies and help with the recent updates and new proof of insurance cards. It was very confusing, but Crystal listened to all my concerns and clarified my current insurance status and made sure my cards were current and valid. I am very grateful for all the help, understanding, and courtesy I receive with this agency."
We responded:
"Thank you for your review. We appreciate you and are always here for you. "
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Shannon Roybal

August 2, 2025

5  out of  5
rating by Shannon Roybal
"Melanie was so helpful! She cleared up a lot of questions I had and saved us some money!"
We responded:
"Shannon, thank you for allowing us to take care of your insurance needs, all these years. We appreciate you"
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Bryanna Garcia

July 23, 2025

5  out of  5
rating by Bryanna Garcia
"Working with Victoria made choosing and setting up my policy a breeze, couldn't have been any easier!"
We responded:
"Bryanna, thank you for allowing us to service your insurance needs. "
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valerie sanchez

July 23, 2025

1  out of  5
rating by valerie sanchez
"Does not follow up I've been trying to address an issue for 1 year no call back. Not happy."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the frustration with our DSS participation discount. Your experience does not reflect the level of service we strive to provide. "
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Courtney Katko

July 15, 2025

5  out of  5
rating by Courtney Katko
"Over the years this team has definitely earned my trust. It makes handing over the premiums easier and definitely become well worth it. You cannot put a price on peace of mind gained knowing Victoria and this team have created accurate and affordable safety net for the assets my husband and I have worked so hard for. Victoria’s diligence, knowledge and personable demeanor make the conversations clear and meaningful. Dare I say it’s a pleasure talking insurance with her!!"
We responded:
"Courtney, thank you for allowing us to take care of your insurance needs. "
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David Cormier

July 14, 2025

5  out of  5
rating by David Cormier
"Excellent service at this location.. friendly folks, rapid response, professional individuals.."
We responded:
"David , its a pleasure working with you and Linda. We appreciate you more than you know. Thank you for trusting us."
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Phyllis Cordova

July 12, 2025

5  out of  5
rating by Phyllis Cordova
"Professional, super friendly, knowledgeable, efficient and quick to respond. They are truly a pleasure to work with! 😃 Victoria is an amazing human being and an asset to Theresa’s office! She continues to work hard at answering my questions and always so patient with me!"
We responded:
"Phyllis, thank you. we appreciate you."
Profile photo of Rebecca Williams

Rebecca Williams

July 11, 2025

5  out of  5
rating by Rebecca Williams
"I have been with State Farm for most of my life and Miss Melanie is absolutely amazing! She is competent and is a pleasure to deal with. She knows her stuff and it shows. Truly embodies the "like a good neighbor, state farm is there" energy!"
We responded:
"Rebecca, its a pleasure servicing your insurance needs."
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Vi Valenzuela

July 1, 2025

1  out of  5
rating by Vi Valenzuela
"Very disappointed with this office and agent. Had to deal with a unfortunate insurance issue because of not being thoroughly informed of my coverage. Now having visited a different insurance agent I've been thoroughly informed of what my coverage means, what I need, and may not need. The new and more proactive agent helped me to reduce costs while adding more insurance. If you need a proactive, informative agent, DO NOT GIVE THIS AGENT YOUR BUSINESS, find another agent down the street!"
We responded:
"We’re sorry to hear that you’re disappointed with our service. Upon reviewing your account history, we see that we made several attempts to invite you to review your policies, during which we would have gone over all the coverage you accepted in your policy. Thank you"
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Marissa Gutierrez

June 26, 2025

5  out of  5
rating by Marissa Gutierrez
"Victoria is very helpful 10/10!"
We responded:
"Marissa, thank you for allowing us to take care of your insurance needs. We appreciate your business. "
Profile photo of Megan Coughlin

Megan Coughlin

June 14, 2025

5  out of  5
rating by Megan Coughlin
"Victoria was very helpful she answered all of our questions and was able to help us switch over car insurance."
We responded:
"Megan, thank you for allowing us to take care of your insurance needs. We appreciate you."
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Alisa Garrett

May 7, 2025

5  out of  5
rating by Alisa Garrett
"Wonderful experience! Victoria is very knowledgeable and professional. It was an easy switch. Highly recommend!"
We responded:
"Alisa, welcome to our agency. We look forward to serving you. Thank you"
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Kim Vigil

April 16, 2025

5  out of  5
rating by Kim Vigil
"Victoria is always so prompt and helpful!!"
We responded:
"Kim, thank you for allowing us to serve your insurance needs. We appreciate you."
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Steven Montiel

April 11, 2025

5  out of  5
rating by Steven Montiel
"Victoria Castro is amazing to work with and was very effective in getting me to come back to State Farm. Her professionalism and patience are unmatched."
We responded:
"Steven, thank you for allowing us to take care of your insurance needs again. We look forward to serving you."
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Rudy Grado

April 9, 2025

5  out of  5
rating by Rudy Grado
"Victoria was so helpful in processing everything we needed during the purchase of our new car. Thanks!"
We responded:
"Rudy, thank you for allowing us to take care of your insurance needs for all these years. We appreciate you. "
Profile photo of Kathy Nolan

Kathy Nolan

March 29, 2025

5  out of  5
rating by Kathy Nolan
"Victoria is awesome. Thank you for the updated review of my policy"
We responded:
"Kathy, it was nice visiting with you today. We appreciate you."
Profile photo of Bejay Cole

Bejay Cole

March 10, 2025

5  out of  5
rating by Bejay Cole
"I'm updating my review after working with this office for a year now. They are still 5 stars and I have absolutely zero interest in shopping around. Victoria has been incredibly easy to work with and I never want to go back to the soulless web portals all of the other insurance companies torture you with. 👍👍"
We responded:
"Thank you for allowing us to take care of your insurance needs. We appreciate you. "
Profile photo of Charles Kappus

Charles Kappus

March 6, 2025

5  out of  5
rating by Charles Kappus
"Theresa was very helpful addressing our concerns regarding our auto insurance policies. Because of her professionalism, we were able to reduce our monthly bill and adjust our coverage to better meet our needs."
We responded:
"Charles and Helen, Thank you for entrusting us with your insurance needs over the years. We truly value clients like you and appreciate your continued relationship."
Profile photo of Shae Marie

Shae Marie

February 17, 2025

5  out of  5
rating by Shae Marie
"Always wonderful customer service with this State Farm Agent. Theresa and her staff are fantastic!"
We responded:
"Thank you for allowing us to take care of your insurance needs. We appreciate you."
Profile photo of darleen romo

darleen romo

February 6, 2025

5  out of  5
rating by darleen romo
"You guys are the best people I have ever talked to Victoria helped me so much with everything. She answered all my questions and helped me. I’m a 65-year-old woman and I’m very very illiterate to this phone, but Victoria help helped me gratefully. I thank you guys so very much have a blessed day"
We responded:
"Darleen, it was a pleasure to assist you. We appreciate you. "
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Dustin Kear

January 30, 2025

5  out of  5
rating by Dustin Kear
"Victoria was excellent! Kind and very easy to talk with!"
We responded:
"Dustin, thank you for allowing us to take care of your insurance needs. We appreciate you."
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Carla Ortiz

January 21, 2025

5  out of  5
rating by Carla Ortiz
"I appreciate everything that Sydney does for me. She knows what my needs are. She is always personable. Everyone in the office is so nice and professional. I appreciate Sydneys intelligence and she is very respectful."
We responded:
"Carla, it was wonderful to see you yesterday. Your kindness is truly appreciated, and we value clients like you. Thank you for entrusting us with your insurance needs."
Profile photo of Cathy C

Cathy C

January 17, 2025

5  out of  5
rating by Cathy C
"Victoria always takes time and answers my many questions...very pleasant to work with"
We responded:
"Cathy, thank you for allowing us to take care of your insurance needs. We appreciate you. "